Shipping Policy

Thank you for shopping with Collectables 'R' Us!

We aim to ensure that your collectable items—whether it's Pokémon, Labubu, or other treasures—arrive safely and promptly. Below is everything you need to know about our shipping process.

📦 Shipping Carrier

All orders are shipped via Australia Post.

🚚 Processing & Delivery Time

Orders are typically processed within 1–2 business days.
After dispatch, shipping usually takes:
- 3–5 business days for Standard (Australia)
- 1-3 business days for Express (Australia)
- 5-10 business days for International Standard
- 3-6 business days for International Express
Delivery times may vary during holidays, sales, or peak periods. You can find the most up-to-date average shipping times for international parcels via the Australia Post website.

🔢 Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your order through the Australia Post tracking portal.

📍 Shipping Locations

We ship Australia wide and no matter where you are, your favourite products can now come to you. We’re thrilled to announce international shipping is officially available—shop from anywhere, anytime.

💸 Shipping Fees

Shipping costs are calculated at checkout based on your location and order size. Occasionally, we may offer free shipping promotions—be sure to subscribe to our newsletter so you don’t miss out!

❗ Lost or Delayed Parcels

While we do our best to ensure timely delivery, we are not responsible for delays caused by Australia Post or other circumstances beyond our control. If your order hasn’t arrived within 7 business days after dispatch, please contact us with your order number and tracking details.

📬 Address Accuracy

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Need Help?

If you have any questions about shipping, feel free to contact us:
Email: info@collectablesrus.com.au