FAQs

🛍️ Ordering

Q: Can I cancel or change my order after placing it?

Orders are processed quickly, but if you need to make a change, contact us within 1 hour of placing your order. We’ll do our best to help!

Q: Do you offer pre-orders?

Yes! We offer pre-orders on select upcoming releases or out of stock items once we have stock guaranteed. Check the product description for estimated release and shipping dates.

🚚 Shipping & Delivery

Q: Where do you ship?

We currently ship within Australia only. For international inquiries, please contact us.

Q: How long will my order take to arrive?

Processing typically takes 1–3 business days. Delivery time depends on your location and shipping option selected at checkout.

Q: How much does shipping cost?

Standard Shipping is $10 and Express Shipping is $20, we also offer free Local Pick-Up (Rowville, Melbourne)

Q: How do I track my order?

Once your order ships, you’ll receive a tracking number via email.

💳 Payment & Pricing

Q: What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and more.

Q: Do you offer discounts or promo codes?

Yes! Keep an eye on our homepage, newsletter, or social media for special promotions.

🧸 Products

Q: Are your products authentic?

Yes — all our items are 100% authentic and sourced from reputable suppliers, official releases, or licensed distributors.

Q: Are items brand new?

Yes, all items are brand new, in original packaging, and never opened (unless otherwise stated).

Q: What does Card Checked mean?

Card Checked items are carefully opened to identify the character inside without unsealing the inner foil or bag. The box is then resealed, allowing us to guarantee the character while keeping the item in original, undamaged condition.

📦 Collectors' Corner

Q: Do you offer protection for collectibles during shipping?

Yes — we pack all items carefully and use protective materials to ensure they arrive in great condition.